Privacy Policy for ZapcoFast
Effective Date: 29 September 2026
ZapcoFast ("ZapcoFast", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, protected, and disclosed when you use the ZapcoFast mobile application and related services.
By using ZapcoFast, you acknowledge that you have read and understood this Privacy Policy.
1. About ZapcoFast
ZapcoFast is a technology platform that enables customers to request and manage services such as bike rides, cab rides, auto rides, courier delivery, and other transportation or delivery services offered through the platform.
Website: https://zapcofast.com
2. Information We Collect
Depending on the features you use, ZapcoFast may collect the following categories of information:
Account and Contact Information
- Name
- Mobile phone number
- OTP/authentication information
- Account information
Location Information
- Current device location, when permission is granted
- Pickup location
- Drop-off/delivery location
- Location information required for live trip or delivery tracking
Booking and Order Information
- Ride or courier booking details
- Pickup and delivery information
- Order ID
- Service type
- Fare and transaction-related information
- Booking status and timestamps
Device and Technical Information
- Device and operating system information
- Application information
- Network and technical information
- Crash or diagnostic information where provided by integrated services
Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method, payment providers may process payment-related information necessary to complete the transaction.
ZapcoFast does not intend to store complete card numbers, CVV numbers, or other sensitive payment credentials on its own servers when such information is processed directly by the payment provider.
3. How We Use Your Information
We use collected information for legitimate purposes necessary to provide and improve ZapcoFast services, including:
- Creating and managing your account
- Authenticating your mobile number using OTP
- Processing ride and courier bookings
- Matching customers with available service providers
- Showing pickup and drop locations
- Providing live trip and delivery tracking
- Calculating fares and applicable charges
- Processing payments and transactions
- Sending booking and service notifications
- Providing customer support
- Preventing fraud, abuse, and unauthorized activity
- Maintaining application security
- Improving reliability and performance
- Complying with applicable legal requirements
4. Location Information
Location information is an important part of ZapcoFast's ride and delivery functionality.
When you grant location permission, your location may be used to determine or display your current position, assist with pickup and drop-off, support live tracking, and provide location-based services.
5. Live Trip and Delivery Tracking
When a ride or delivery is active, ZapcoFast may process relevant location information to provide live tracking functionality.
This information may be used to display the service provider's location, estimate movement toward the pickup or delivery location, and provide status updates associated with an active booking.
Location tracking is intended for the relevant service and is not intended to be used for unrelated purposes.
6. Google Maps and Location Services
ZapcoFast may use Google Maps and related Google services to provide maps, location search, routing, navigation, and location-based functionality.
Your use of map functionality may also be subject to the applicable Google terms and privacy practices.
7. Firebase and Third-Party Services
ZapcoFast may use third-party technology and service providers to operate and secure the application.
These may include services such as:
- Firebase Authentication
- Cloud Firestore
- Firebase Cloud Messaging
- Firebase Storage
- Google Maps services
- Payment processing services
- Other infrastructure or analytics services required for the app
These service providers may process information on our behalf according to their applicable terms and privacy practices.
8. Sharing of Information
We do not sell your personal or sensitive personal information.
Information may be shared or made available when necessary to provide the service you requested, including:
- With the relevant rider/service provider for fulfilling your ride or delivery request
- With payment service providers for processing transactions
- With technology and infrastructure providers that operate services on our behalf
- When required by applicable law, regulation, legal process, or lawful government request
- When necessary to protect the security, rights, property, or users of ZapcoFast
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Data transmitted between the application and supported services may be protected using appropriate transport security mechanisms.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
10. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account and transaction records, resolving disputes, preventing fraud, maintaining security, and complying with legal or regulatory obligations.
When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
11. Account and Data Deletion
If you have created a ZapcoFast account, you may request deletion of your account and associated personal information.
Account deletion requests will be processed in accordance with applicable laws, security requirements, fraud-prevention requirements, and legitimate record-retention obligations.
Certain information may need to be retained where required by law or where reasonably necessary for security, fraud prevention, dispute resolution, or financial/legal records.
12. Your Choices and Permissions
You may manage certain permissions through your device settings, including location and notification permissions.
You may also choose not to provide certain information. However, some information or permissions may be necessary for particular ZapcoFast features to operate.
13. Children's Privacy
ZapcoFast is not intended to knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us through our website so that the matter can be reviewed and appropriate action can be taken.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may update the effective date displayed at the top of this page and provide additional notice where appropriate.
15. Contact and Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ZapcoFast through the official website:
ZapcoFast
Website:
https://zapcofast.com
Please include sufficient information in your request so that we can understand and respond to your inquiry.
16. Consent
By using ZapcoFast, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described above.